Frequently Asked Questions lso see our classes FAQ, click here. Who are / is Vitreus Art? Who are / is Vitreus Art? Vitreus Art is Jenny Timms and Mike Caddy. Isn't stained glass painted?Yes. The term 'stained glass' strictly only applies to pieces (like church windows) where a stain or paint has been applied to the glass and then kiln-fired. Purists will be mortified that we use the term so widely! Do you make windows or door panels?We do. Most of our work is in the Tiffany (foiling) method mbut we do work in leading as well. Get in touch so we can discuss the process, and arrange a site visit. As an excellent alternative to leaded window panels, we’ve been asked for panels that can be used internally, like secondary double glazing. This has the considerable advantage of being transportable if you move or change your windows! About card transactions on our site We use a conventional shopping cart on our site. As well as collecting the product and price information about the piece you want to buy, it also collects the billing and shipping address information from you when you want to buy online. How long will my piece last? With care your piece should last for many years. The glass is genuine stained glass so the colour is inherent in the glass, not painted on. Where can I put my piece? Most of the pieces we’ve made are positioned in a window. The streams of coloured light add a richness to the room that will always appeal. Mirrors can be hung anywhere, usually from a picture hook. Our LED-illuminated pieces look great on a window-ledge, low table, mantelpiece or anywhere close to a wall. The light fires rearwards, gently bathing the nearby surfaces and the glass in a subtle glow. Do you use lead? Our leaded pieces do, as you'd expect. My piece is damaged. Can I get it repaired? Yes. Contact us to discuss. Hopefully we can re-build the piece, or re-solder. If not we can talk about other options which might include making a new piece at a reduced charge. Can you recycle a piece I don’t want anymore?Out of respect for the environment we ask that if you wish to dispose of a piece you return it to us so we can dispose of the metal content safely. If we can use the glass for another piece then we’ll show our appreciation to you! I like a design I’ve seen on your website, but can I have different colours?Yes. We often make variants of existing designs for customers who have a particular colour combination or room décor in mind. Just contact us to discuss. This goes for mirrors too. Can you supply a different frame colour? Yes. We may have to make a new piece for you, to the design you've chosen, but it won't cost you any more. We're introducing new choices - examples below. Just ask before you order if you want a different finish to the one shown on the product page.
And our popular 'rustic-effect' whitewashed style is still available of course. How much do you charge for making a commission? The price is determined by a number of factors:
We charge a deposit (usually 25%) up front once we’ve given you an idea of cost – to cover our initial design time and the cost of the glass we have to buy to make your piece. Can I have a piece made from my design? Of course, as long as the design can be adapted to allow for the restrictions in shapes and sizes of glass that can be cut. We can discuss how your design could look, and mock up a proposal digitally to review. And if you like a design of ours, but want to personalise it, then we can usually accommodate this too. I’m finding it hard to decide; can I see some pieces in my home?Yes. If you're considering any piece over £120 and you live within 50 miles of one of us we can arrange to bring a selection of pieces ranging from £120 to £300 for you to look at. This is by appointment of course. Just contact us to make an appointment. How can I pay for my piece?If you don’t want to use a debit or credit card to pay online, you can pay by:
I like something I’ve seen on your site, but it’s not in stock…Contact us. We may already be making another piece. If not we can estimate the time to make a piece for you. If it’s a design we usually hope to have in stock there won’t be a deposit payable. Do you provide tuition?Yes - we run a series of one-day introduction classes, designed to give you a taste of what's involved, and including time to make a simple piece to take home at the end of the day. We also run intermediate classes for those already with some experience of glass work, and we now run a 5-day workshop in Cornwall; the next session is in October 2012. I like your pieces with LED illumination; can you tell me more?The design is simple. We fit the piece with a freestanding wooden base, which has a strip of cool-white LEDs recessed in the back, firing rearwards. The LED strip is securely fixed in, and has a 3m cable which plugs into a power supply, which is included in the price. The LED strip runs from 12v so is very safe, and like other LED lights, produces almost no heat. The expected life of the LEDs is 30,000 hours, or nearly 4 years continuous operation. Is every piece you make really unique?Yes! Although we sometimes use a design to make more than one piece (like our popular Dove series for example), we deliberately choose different glass and subtly modify the design too - sometimes because we want to try a new idea, sometimes because we find a way to make improvements or reduce costs. In the fine art and mid-price art worlds, originals are often 4 - 6 times the price of the limited edition print, which makes our originals (and they are all originals!) seem like very good value. How long does it take you to make a piece?This varies enormously and depends on the design. Small intricate shapes are much harder to draw and cut, so some pieces naturally cost more than a similarly-sized but simpler piece. Jenny & Mike
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Stained glass art, commissions and tuition by Vitreus Art - Jenny Timms & Mike Caddy
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